Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility To be eligible for a return, your item must be in the same condition that you received it unused, with original tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Start a Return To start a return, you can contact us at keelucaraccessories@gmail.com. If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Return address: 198 D Jan, Muhammad Road, Nawab Town, Lahore, Pakistan, 42000

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at keelucaraccessories@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges To exchange an item, return it first and once accepted, place a new order for the item you want.

Refunds
Once we receive and inspect your return, we'll notify you of approval. If approved, your refund will be processed to your original payment method within 10 business days. If 15 business days have passed since approval, contact us at keelucaraccessories@gmail.com.